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John Lewis kitchens review
In May 2024, John Lewis relaunched its fitted kitchen service with two new ranges. We hope to test these kitchens and in early 2025.
The results below are for their previous ranges, which are no longer available.
We put John Lewis kitchens through our rigorous lab tests to see how they perform compared to other leading brands.
We also survey Which? members, including those who have bought kitchens from John Lewis, to see how happy they are with their purchase and the service they received.
All John Lewis kitchens come fully assembled with soft-close hinges as standard.
We assessed its Glue & Dowel kitchen units in our lab – read on to discover the results.
To see how John Lewis compares with other leading brands we reviewed, discover the best kitchen brands
John Lewis kitchens overall score
We tested 19 kitchen ranges from various brands, giving them an overall score based on expert lab assessment results and customer survey data from real owners.
Log in now or join Which? to reveal the results for John Lewis.
| Kitchen range | Overall score | Lab score | Brand score | Customer service | Durability | Visit retailer |
|---|---|---|---|---|---|---|
| Glue & Dowel | John Lewis kitchens |
Table notes: The overall score is based on the lab assessment of the units (60% weighting) and feedback from our customer survey (40% weighting), which incorporates the customer score, plus ratings for the level of customer service and how well the kitchen lasted. The customer survey was conducted online in February 2023 among 4,253 Which? members who have bought a new kitchen in the past 10 years. John Lewis sample size: 110.
The best kitchen we assessed achieved an overall score of 81%. The five best kitchen suppliers all scored over 75%.
At the bottom end of the table, our lowest-scoring kitchen earned 59%. In fact, eight kitchens from four brands all got scores of less than 70%.
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John Lewis kitchens lab test score
Our expert lab tests are specially designed to test how kitchens will stand up to everyday use.
Log in now or join Which? to reveal the results.
| Kitchen range | Lab score | Quality of units | Loading shelves | Drawers and runners | Hinges |
|---|---|---|---|---|---|
| Glue & Dowel |
Table notes: Lab assessment scores are calculated based on a kitchen’s performance in 19 tests across four key areas - quality of units, loading shelves, drawers and runners and hinges. Ratings are combined to create an overall assessment score.
Our top scorer in the lab achieved an overall score of 89%, while the bottom scorer achieved just 54% – and failed one of our tests.
Find out how we test kitchens in our lab
John Lewis kitchens customer score
We spoke to Which? members with a John Lewis kitchen to find out how real owners rate their kitchens.
Log in now or join Which? to find out what John Lewis customers told us.
| Customer survey category | Scores and ratings |
|---|---|
| Customer score | |
| Customer service | |
| Quality of cupboards, doors, drawers and worktops | |
| Quality of finish | |
| How well cupboards, doors, drawers and worktops lasted | |
| Value for money |
Table notes: Customer score is a combined score based on customer ratings of satisfaction with their kitchen and likelihood of recommending to a friend. Customers also rated other aspects of the service, shown as star ratings. The customer survey was conducted online in February 2023 among 4,253 Which? members who have bought a new kitchen in the past 10 years. John Lewis sample size: 110.
Our top overall scorer achieved an outstanding score of 86% in our customer survey.
At the other end of the table, some of the brands we assessed scored less than 65% overall – including some two-star ratings.
Our reader survey also revealed the 7 things people regret most about their kitchen design
John Lewis kitchen installation
There are two ways to install your John Lewis kitchen: using a service organised by John Lewis, or finding your own fitter.
Fitting a John Lewis kitchen yourself
John Lewis kitchens arrive fully assembled. The company does not recommend that you install the kitchen yourself.
Does John Lewis install kitchens?
Yes, an optional fitting service is available at an extra cost. It's not carried out by John Lewis installers, but is organised by the company.
You can choose your own installer if you prefer – use Which? Trusted Traders to find a reliable kitchen fitter near you.
How much does it cost to fit a John Lewis kitchen?
To find out how much the average kitchen installation costs in 2025, we consulted the Building Cost Information Service (BCIS) database.
They told us that the total cost of labour should be 20-30% of your total spend.
Log in now to or join Which? find out how much you can expect to spend on labour when renovating your kitchen
We recommend that you always get at least three quotes from different traders before you start any job, and get a fixed price contract if possible (this means the prices can not go up expect in pre-agreed circumstances).
Which? members can see a full breakdown of how much a new kitchen costs in 2025, including for labour, kitchen islands and worktops
John Lewis kitchen costs
We reached out to John Lewis to ask if it could provide prices for their different kitchen ranges, but unfortunately they did not send us their prices.
We do have prices for other brands, including Ikea, Magnet and DIY Kitchens.
John Lewis kitchens pros and cons
Log in now to or join Which? to see the pros and cons of John Lewis kitchens.
Updating your appliances as well? See our best kitchen appliances, a round-up including the best and worst cookers, fridges and more
How to buy a John Lewis kitchen
The John Lewis buying process for kitchens typically runs as follows:
- Attend a design appointment - Book an in-store or online appointment to design your kitchen via the John Lewis website
- Measure your kitchen - You can do this yourself or have a member of the John Lewis team do this for you.
- Finalise your design (if necessary)- Once you have your measurements, you can choose the final configuration of your kitchen.
- Organise installation - You can do this yourself, use John Lewis service, or book your own trader.
John Lewis design service
You can choose between an in-store or virtual appointment to plan your kitchen. Both are free and last an hour.
During your appointment, you'll discuss style, function and your budget. You'll also get advice on how to measure your space and how to start the planning process.
A kitchen planner can visit your home if you wish. When you know what you want, you'll speak to a kitchen planner who will design your kitchen.
John Lewis doesn't offer online planning software.
John Lewis kitchen guarantees
John Lewis offers a 25-year guarantee on its cabinets and a 10-year guarantee on doors and fittings. There's also a two-year guarantee on workmanship across all ranges.
Find out more at johnlewis.com
Looking for an independent kitchen specialist? Use Which? Trusted Traders to find a reliable kitchen designer, fitter or refurbishment professional near you:
This article uses insights from the Which? Connect panel, collected from research activities with our members. Find out how to get involved