Now broadband review

While it’s owned by Sky, Now is one of the newer names on the UK broadband market. So how does it compare with its parent network? Our latest customer survey reveals how Now broadband customers rated their Now broadband service.

Each year, we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read on for our review, or use the free broadband comparison service from Which? to find the best Now broadband deal for you.

Find out how much your provider could hike prices with our broadband and mobile price rise calculator.

What Now broadband customers told us

• 'While there are some issues with the speed and the reliability of the broadband, generally it has been OK.'
• 'I would say I am 90% satisfied - there have been occasions when it has been a bit slow.'

Now broadband review

Customer score: 60% (Joint 12th out of 12). Which? members can also read our full review, including how its customers rated it for key factors, such as customer service and technical support.

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Now broadband deals

Now offers superfast and ultrafast fibre broadband deals with fixed-term contracts lasting 24 months. Its average speeds start at 61Mbps and run up to 300Mbps.

Now is owned by Sky, but its deals are more competitively priced and, unlike many other providers, it doesn't automatically raise the price of its deals every year.

All of Now's packages include unlimited downloads and aren't subject to traffic management, so your connection won’t be slowed down if you do a lot of downloading.

Interested in Now TV? Find out how it stacks up against other streaming services in our review of Now's TV streaming services 

Our guide to the best broadband deals includes top picks from our experts on the best value broadband

How much is Now broadband?

Now broadband offers several packages with different speeds, and you can add its streaming TV service to your broadband deal for a discount.

You can view the entire range of Now broadband packages, or enter your postcode below to check for the best deals across all providers in your area. 

Now broadband speeds

Now broadband offers four main packages:

• Now Superfast, with an average speed of 61Mbps
• Now Full Fibre 75, average speed 75Mbps
• Now Full Fibre 100, average speed 100Mbps
• Now Full Fibre 300, average speed 300Mbps

Does Now put up its broadband prices every year?

No. Like its parent company, Sky, Now has avoided putting clauses covering mid-contract price rises in broadband contracts. Historically, it hasn't regularly changed its prices as much as Sky - but if it does, you'll receive a notification letting you know that you can switch away without penalty if you choose not to accept the price rise. 

What is the latest Now broadband router?

Now supplies its Now Hub 2 router to all new customers, and it's free with no delivery charge. The Now Hub 2 is a rebranded version of the Sky Q Hub router, which we've reviewed in our test lab – our experts found it does the basics well, although its coverage isn't the best we've seen.

How to contact Now 

Bookmark our Now customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.

Find out how we assess broadband providers to provide you with our expert verdict on the best and worst UK providers.