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Utility Warehouse broadband review
Our Utility Warehouse broadband customer satisfaction survey reveals how people
rated their home Utility Warehouse broadband service for installation, speed,
reliability and customer support
In this article
- What Utility Warehouse broadband customers told us
- Utility Warehouse broadband review
- Utility Warehouse broadband deals
- How much is Utility Warehouse broadband?
- Utility Warehouse broadband speeds
- Does Utility Warehouse put up broadband prices every year?
- What is the latest Utility Warehouse router?
- How to contact Utility Warehouse broadband
You might think a company that offers such varied services – from mobile phone contracts and broadband to gas and electricity – may struggle to be the UK's best home broadband provider. But Utility Warehouse is competitive on price, so is it worth consideration? Our latest customer survey reveals how Utility Warehouse home broadband customers rated their service.
Each year, we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read on for our review, or use the free broadband comparison service from Which? to explore the broadband deals available where you live.
Find out how much your provider could hike prices with our broadband and mobile price rise calculator
What Utility Warehouse broadband customers told us
Our research showed that Utility Warehouse broadband customers were generally satisfied with the service they received.
- 'The broadband is reliable and it's very easy and quick to contact someone in the British customer service centre.'
- 'They're always happy to help and I get to speak to a human straight away, which is brilliant. I also think it's great value for money. I do think the broadband speed could be a bit better though, it does occasionally drop out.'
Utility Warehouse broadband review
Customer score: 72% (3rd out of 12). Which? members can also read our full review, including how its customers rated it for key factors, such as customer service and technical support.
If you're already a member, log in now, or join Which? today.
- Pros
- Cons
- Which? Verdict
| Utility Warehouse broadband | Star ratings |
|---|---|
| Speed | |
| Reliability | |
| Ease of setup | |
| Ease of contacting | |
| Customer service | |
| Technical support | |
| Overall communication |
Discover which providers impressed their customers most in our latest survey - we reveal the best and worst broadband providers
Utility Warehouse broadband deals
Utility Warehouse has a choice of several broadband deals, although some are only available in certain areas.
It also offers a range of fibre packages – two are widely available superfast partial-fibre services and have average speeds of approximately 38Mbps or 67Mbps. Its ultrafast full-fibre deals have average speeds of around 98Mbps, 497Mbps and 944Mbps, but are only available in certain locations.
All Utility Warehouse deals include unlimited data, and there's no minimum contract for standard-speed broadband. Minimum contracts are 18 months for fibre. Unusually, all Utility Warehouse's broadband deals have a £10 disconnection fee. However, Utility Warehouse commits to keeping the price of its broadband deals the same for the full length of a customer's contract – unlike several other big broadband providers.
The company also offers energy and mobile deals, as well as home insurance and boiler cover. Discounts are available if you take out more than one service, and it passes on further savings if you use its cashback card.
Our guide to the best broadband deals includes top picks from our experts to help you find the best-value broadband
How much is Utility Warehouse broadband?
Utility Warehouse offers a range of deals at different speeds. Its full-fibre deals can be more expensive than some of its competitors', but bear in mind that it holds prices static for the full length of the contract, whereas providers such as BT and Virgin Media will put up the cost of your deal every year.
You can view the entire range of Utility Warehouse broadband packages, or enter your postcode below to check for the best deals across all providers in your area.
Utility Warehouse broadband speeds
Utility Warehouse offers partial-fibre broadband (average speed of 38Mbps with its Ultra deal or 67Mbps with its Ultra+ deal). Its partial-fibre broadband packages include a landline.
Customers in certain locations can opt for Utility Warehouse full-fibre ultrafast broadband deals – Full Fibre 100 (average speed of 98Mbps), Full Fibre 500 (average speed of 497Mbps) and Full Fibre 900 (average speed of 944Mbps).
Does Utility Warehouse put up broadband prices every year?
No – unlike other providers, Utility Warehouse promises to keep your tariff the same for the duration of your broadband contract.
What is the latest Utility Warehouse router?
Utility Warehouse used to offer a range of different routers and had a rental model, but new customers are now supplied with the provider's UW Wi-Fi Hub for free.
Our lab tests found Utility Warehouse's router had impressive range but struggled when powering multiple devices. It's not compatible with Wi-Fi 6. Find out more about the UW Wi-Fi Hub in our guide to the best wi-fi routers.
How to contact Utility Warehouse broadband
Bookmark our Utility Warehouse broadband customer contact page, which contains helpful links to troubleshooting and customer service.
Find out how we assess broadband providers to provide you with our expert verdict on the best and worst UK providers