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Which mattress brand to buy in 2025
We've surveyed thousands of Which? members about their mattresses to compile our definitive guide to the best and worst mattress brands and shops.
Our unique surveys put some of Britain's favourite brands to the test, including high-street names such as Dormeo, Ikea, Hypnos and Tempur, and online brands including Emma, Eve Sleep and Simba. We also rate popular mattress shops and online brands on the quality of their products, range, advice and delivery.
The results reveal the go-to brands for the most comfortable and best value mattresses - and the best places to buy them.
See our guides to the best mattresses and the best mattresses for back pain.
Which mattress brands do owners recommend?
We ask more than 3,530 Which? members about their mattresses to root out the most and least popular brands.
Our customer score is based on satisfaction with a mattress brand and the likelihood of recommending it to friends and family.
Our survey revealed a big difference in customer scores between the brands:
- The brand at the top of our table received an impressive Which? customer satisfaction score of 83%
- The brand on the bottom scored 68% for Which? customer satisfaction
- Only one brand achieved the full five stars for value for money
Which? members can log in now to gain access to detailed information on each brand. If you're not a member, join Which? to get instant access.
Mattress brand scores
| Brand (follow link for brand website) | Customer score | How well mattress matched overall expectations | Value for money |
|---|---|---|---|
| Bensons for Beds | |||
| Dormeo | |||
| Dreams | |||
| Dunlopillo | |||
| Emma | |||
| Eve | |||
| Harrison |
Table notes: Based on the responses of 3,530 Which? members in an online survey conducted in November 2023. Mattress brands are in alphabetical order.
Sample sizes for customer score: Bensons for Beds (69), Dormeo (69), Dreams (129), Dunlopillo (48), Emma (734), Eve (234), Harrison (142), Hypnos (222), Ikea (286), John Lewis (245), Marks & Spencer (31), Relyon (30), Sealy (108), Silentnight (195), Simba (93), Sleepeezee (38), Tempur (115), Vispring (90).
Eve Sleep survey data is based on mattresses bought after Bensons for Beds acquired it.
Which brand makes the most comfortable mattresses?
In our lab, we test body support, durability and pressure distribution, and independently assess how firm or soft a mattress feels, plus much more. But mattress comfort is harder to measure, because everyone's idea of comfort is subjective.
This is where our survey comes in. As well as asking Which? members to rate their mattress brand, we also ask them to report on how comfortable their mattress is.
Our unique survey results on this question are very revealing.
- Only 8 out of 18 mattress brands in our survey received a full five-star rating for comfort.
- The most common reason given for replacing a mattress was because it was uncomfortable (26%).
- One of the top reasons why members purchased a new mattress is because it felt comfortable in the shop. The number one reason? It had a Which? recommendation.
Which? members can log in now to gain access to detailed information on each brand. If you're not a member, join Which? to get instant access.
Mattress comfort scores
| Brand (follow link for brand website) | Customer score | Comfort | How well mattress matched brand's firmness or softness description |
|---|---|---|---|
| Bensons for Beds | |||
| Dormeo | |||
| Dreams | |||
| Dunlopillo | |||
| Emma | |||
| Eve | |||
| Harrison Spinks |
Table notes: Based on the responses of 3,530 Which? members in an online survey conducted in November 2023. Mattress brands are in alphabetical order.
Sample sizes for customer score: Bensons for Beds (69), Dormeo (69), Dreams (129), Dunlopillo (48), Emma (734), Eve (234), Harrison (142), Hypnos (222), Ikea (286), John Lewis (245), Marks & Spencer (31), Relyon (30), Sealy (10), Silentnight (195), Simba (93), Sleepeezee (38), Tempur (115), Vispring (90). Eve Sleep survey data is based on mattresses bought after Bensons for Beds acquired it.
To find out which specific mattresses are best for body support based on our lab tests, see our expert mattress reviews.
Where is the best place to buy a mattress?
We ask more than 1,800 UK mattress owners about their shopping experiences to reveal the best and worst places to buy a new mattress — whether you want to shop online or in-store.
Best high street mattress shops
Our latest survey rates mattress shops including Emma, Eve, Ikea and John Lewis on the quality of their products, range, advice and delivery.
The top mattress shop in our survey received a Which? customer score of 83% and was rated the very best for value for money.
Which? members can log in to unlock the scores and detailed information on each high street mattress shop. If you're not yet a member, join Which? to get instant access.
| Shop (follow link for brand website) | Which? customer score | Overall customer service | Quality of advice | Range of mattresses | Product quality | Ease of arranging delivery | Quality of delivery | Customer service | Value for money |
|---|---|---|---|---|---|---|---|---|---|
| Bensons for Beds | |||||||||
| Dreams | |||||||||
| Furniture Village | |||||||||
| Ikea | |||||||||
| John Lewis |
Table notes: Brands are listed in alphabetical order. Which? customer score is a combined score based on customer ratings of satisfaction with a mattress store and the likelihood of recommending it to a friend. Based on the results of a survey of 1,609 Which? Connect panel members, conducted in October 2023.
Sample sizes for customer score: Bensons for Beds (145), Dreams (197), Furniture Village (61), Ikea (185) and John Lewis (302).
Best online mattress shops
Most high street mattress retailers have an online presence, but there's also a booming industry of online brands including Emma, Eve and Simba.
These brands sell their own-brand 'bed-in-a-box' mattresses direct to consumers.
None of these online mattress shops in our survey did badly in our survey but there were were some differences that could turn your mattress-buying experience from a chore into a pleasure.
Which? members can log in to unlock the scores and detailed information on each online mattress shop. If you're not yet a member, join Which? to get instant access.
Table notes: Brands are listed in alphabetical order. Sample sizes: Amazon (54), Argos (35), Dormeo (44), Eve (273), Emma (604), Ikea (99), John Lewis (123), MattressOnline.co.uk (52). Which? customer score is a combined score based on customer ratings of satisfaction with a mattress store and the likelihood of recommending it to a friend. Results based on a survey of 1,807 Which? Connect panel members in October 2023. The survey results were compiled after Eve was bought by Bensons for Beds.
Still stuck on which mattress to buy? Discover the best mattresses for body support and durability in our mattress reviews.
Should you shop for a mattress online or in-store?
Our survey revealed that Which? members are divided on where they shopped for their mattresses: 47% bought their mattress in-store, while 53% shopped online.
If you can, do both. Visiting a store lets you try out mattress materials and different levels of firmness, so it's easier to figure out what works best for you.
Try to lie on mattresses in your normal sleep position for around 10 minutes — it's worth feeling slightly silly to guarantee a good night's sleep.
Around half of mattress buyers visited a store to try out a mattress before buying, while a third said they bought their mattress at least partly because it felt comfortable in the shop.
However, buying online can, in some cases, offer more flexibility — especially if something is wrong with the mattress.
That's because brands such as Emma, Eve and Simba, recognise that their online-only offer limits your ability to try before you buy.
That's why most offer trial periods, some as lengthy as up to 200 nights or even a full 356 days, to give you a better chance to test your mattress. During this time you can usually return the mattress for a refund or exchange – just make sure you read the terms and conditions carefully before buying.
Need more advice before you buy a mattress? Read our how to return a mattress for our tips.
Mattresses from popular brands reviewed in depth
If you're still undecided as to what brand to go for, our individual mattress reviews have more detail on some of the most popular brands.
- Dunlopillo mattress reviews
- Emma mattress reviews
- Eve mattress reviews
- Ikea mattress reviews
- Simba mattress reviews
- Silentnight mattress reviews
- Vispring mattress reviews
How we research mattress brands and shops
In October 2023, we asked 3,530 Which? members who had bought a mattress in the past five years to tell us about their experiences. To work out customer scores for mattress brands, we asked what brand of mattress members owned, whether they were satisfied with it and whether they'd recommend it to friends or family.
We also asked members how they'd rate mattress shops for quality of advice, range of mattresses, value for money and ease of arranging delivery.
If you're not yet a member, join Which? today to find out everything you need to know about buying the best mattress and secure a good night's sleep for years to come.
To find out more about our extensive mattress lab tests go to how we test mattresses.